Shipping policy

Shipping, Returns & Refund Policy

Last Updated: October 8, 2026

At MexicanArt.co, our artwork is produced specifically for each order. We partner with professional printing and fulfillment providers to produce and ship your artwork.

Because our products are made to order, we do not accept returns simply because you changed your mind. However, if your order arrives damaged, defective, or there is a problem with your order, we'll work with you to make it right.

1. Order Production

After you place an order, your artwork is sent to production.

Because products are made to order, production begins shortly after purchase. Once an order has entered production, we may not be able to cancel or modify it.

If you need to cancel or change an order, contact us as soon as possible after placing your order. We will do our best to accommodate your request if production has not yet begun.

2. Shipping

Orders are shipped using shipping services available for the specific product and destination.

Available shipping methods may include budget, standard, express, or overnight services depending on the product and destination.

Shipping times begin after production is complete. Selecting a faster shipping method does not necessarily make the production process faster.

Estimated delivery times are estimates rather than guaranteed delivery dates. Delays can occur because of weather, carrier issues, customs, incorrect addresses, failed delivery attempts, holidays, or other circumstances outside our control.

3. Order Tracking

Where tracking is available, tracking information will be provided when your order ships.

Please use the tracking information provided to monitor your shipment.

If tracking indicates that your package has been delivered but you cannot locate it, please check around your property and with neighbors or others who may have accepted the package before contacting us.

4. Damaged During Shipping

If your artwork arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photographs of the damaged artwork

  • Photographs of the packaging

  • A description of the damage

We may request additional information or photographs so that the issue can be investigated.

If the damage is confirmed, we may provide a replacement or refund, depending on the circumstances.

Please keep the damaged product and its packaging until we have completed our review.

5. Production Defects

If your artwork arrives with a significant printing or manufacturing defect, please contact us within 30 days of receiving your order.

Examples may include:

  • Significant printing defects

  • Manufacturing defects

  • Major quality issues

  • An item that is materially different from what was ordered

Please provide photographs of the affected product and your order number so that we can investigate the issue.

If the issue is confirmed, we may provide a replacement or refund.

6. Incorrect or Missing Items

If you receive the wrong artwork, wrong product, or an item is missing from your order, contact us as soon as possible with your order number and photographs of the items received.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

7. Lost or Significantly Delayed Orders

If your order has not arrived within the expected delivery period, please first verify that the shipping address provided at checkout was correct and check the tracking information if available.

Shipping delays can occur due to carrier delays, incorrect addresses, customs, failed delivery attempts, severe weather, and other circumstances.

If your order appears to be lost or is significantly outside the expected delivery window, contact us and we will investigate the shipment.

For international shipments, replacement or refund eligibility may depend on the carrier's status and the applicable delivery period. Prodigi generally considers an international order eligible for replacement or refund after it has not been received within 28 working days after shipment, subject to its applicable policies.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

Please carefully review your address before completing your purchase.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may be required to resend the order.

If a package is returned to the fulfillment provider, we may contact you to confirm the correct address before arranging reshipment. If the package is not returned, a new order may need to be placed.

9. Returns for Unwanted Items

Because our products are made to order, we do not accept returns for unwanted items or change-of-mind purchases.

This includes:

  • Selecting the wrong size

  • Selecting the wrong artwork

  • Ordering by mistake

  • Changing your mind

  • Deciding the artwork does not suit your space

  • No longer wanting the product

Prodigi does not generally accept unwanted items as returns, and our policy follows that approach.

10. Order Cancellations

If you want to cancel your order, contact us immediately.

If the order has not entered production, we may be able to cancel it and issue a refund.

Once an order has entered production, cancellation may no longer be possible. In some circumstances, only unused shipping costs may be refundable after production has begun.

11. Refunds

When a refund is approved, the refund will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account depends on your bank, credit-card company, or payment provider.

12. Replacements

When a replacement is approved, the replacement item will generally be produced and shipped using the applicable fulfillment process.

Replacement production and shipping times may apply.

13. How to Contact Us

If you have a problem with your order, please contact us:

MexicanArt.co
Email: gallo@mexicanmetalart

Please include your:

  • Order number

  • Name

  • Description of the issue

  • Photographs, when applicable

We will review your request and provide the appropriate next steps.

14. Policy Exceptions

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

MexicanArt.co reserves the right to update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.